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Frequently asked questions

How do I download the app?

You can download the app using the links to the IOS and Android stores.

How do I get started on the website?

To sign up on the website, please follow these steps:

  • Kindly visit the website and click on ‘Sign up’
  • Input your details and click on ‘sign up’
  • A verification email will be sent to your email
  • Proceed to verify your email

Once verified, you can log in to our website or download the app and start using our platform

How do I make a fund deposit to my Wallet?

Login to your account using the website/App and follow the steps below:

  • Click on "wallet" from your dashboard
  • Click on "deposit"
  • Copy your Glover account number
  • Head to your Bank Mobile App, locate Wema bank and initiate the transaction
  • Once your transaction is successful, the funds will be credited to your Glover wallet

NB: Bank Transfers from third party accounts will be applied to your account after 24hrs. For instant Transactions, please send funds from accounts owned by you.

How do I make withdrawals?

For withdrawals, please follow these steps:

Log into your account using the website/mobile app

  • Click ‘Wallet’
  • Click on ‘transfer’
  • Choose method of transfer (method should be 'own bank account')
  • Select your primary account and input the amount
  • Click ‘withdraw’
  • Click ‘proceed’
  • Input your PIN

NB: Withdrawals on Glover are instant, however should you not receive your funds after 4hours, please raise a ticket by clicking on this link

How can I reset my pin?

To reset your pin, kindly follow the steps below:

  • Click on ‘Settings’ on your ‘Dashboard’
  • Select the ‘Security’ Option
  • Click on ‘Reset Pin’
  • Input your password to proceed and a default pin will be sent to your email
  • Input the pin that was sent to your email
  • Click on ‘Continue’
  • Input your preferred 4-digit pin
  • Confirm your preferred 4-digit pin
  • Click on ‘Finish’ and your new pin will be saved

How can I deactivate 2FA?

To deactivate your 2FA, kindly click on this link and provide the following details:

  • Your full name
  • Last 4-digits of your BVN
  • The date and amount of your last transaction
  • A selfie picture of yourself
  • A valid Govt-issued ID document

This information is required to ensure safety and security on your account.